Chipwhisperer 5 - This device has no langid

Using Chipwhisperer 305 and Lite boards on Ubuntu 18.0.4.

When running jupyter notebook script: PA_HW_CW305_1-Attacking_AES_on_an_FPGA

Get the following error:

Traceback (most recent call last):
  File "/home/jackie/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py", line 424, in get_possible_devices
    devlist = [{'sn': d.serial_number, 'product': d.product, 'pid': d.idProduct, 'vid': d.idVendor} for d in devlist]
  File "/home/jackie/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py", line 424, in <listcomp>
    devlist = [{'sn': d.serial_number, 'product': d.product, 'pid': d.idProduct, 'vid': d.idVendor} for d in devlist]
  File "/home/jackie/.local/lib/python3.6/site-packages/usb/core.py", line 830, in serial_number
    self._serial_number = util.get_string(self, self.iSerialNumber)
  File "/home/jackie/.local/lib/python3.6/site-packages/usb/util.py", line 314, in get_string
    raise ValueError("The device has no langid")
ValueError: The device has no langid

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/jackie/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py", line 293, in txrx
    response = self.get_possible_devices(payload)
  File "/home/jackie/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py", line 432, in get_possible_devices
    "-Not having the correct libusb backend loaded (common on Windows with 64bit Python). We try to handle this by loading the correct backend on Windows"
OSError: 'This device has no langid' ValueError caught. This is usually caused by us trying to read the serial number of the chipwhisperer, but it failing. The device is here and we can see it, but we can't access it. This has a number of root causes, including:
-Not having permission to access the ChipWhisperer (this still crops up if you have permission for one ChipWhisperer, but another ChipWhisperer is connected that you don't have access to)
-Not having the correct libusb backend loaded (common on Windows with 64bit Python). We try to handle this by loading the correct backend on Windows
---------------------------------------------------------------------------
OSError                                   Traceback (most recent call last)
<ipython-input-2-d1177bac8d2a> in <module>
      1 import chipwhisperer as cw
      2 
----> 3 scope = cw.scope()
      4 scope.gain.db = 25
      5 scope.adc.samples = 129

~/chipwhisperer5/software/chipwhisperer/__init__.py in scope(scope_type, sn)
    207     from chipwhisperer.common.utils.util import get_cw_type
    208     if scope_type is None:
--> 209         scope_type = get_cw_type(sn)
    210     scope = scope_type()
    211     scope.con(sn)

~/chipwhisperer5/software/chipwhisperer/common/utils/util.py in get_cw_type(sn)
    490 
    491     cwusb = NAEUSB()
--> 492     possible_sn = cwusb.get_possible_devices(idProduct=possible_ids)
    493     name = ""
    494     if len(possible_sn) == 0:

~/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py in get_possible_devices(self, idProduct)
    549 
    550     def get_possible_devices(self, idProduct):
--> 551         return self.usbseralizer.get_possible_devices(idProduct)
    552 
    553     def con(self, idProduct=[0xACE2], connect_to_first=False, serial_number=None):

~/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py in get_possible_devices(self, idProduct)
    129         """Get a list of connected USB devices."""
    130         cmdpacket = self.make_cmd(self.GET_POSSIBLE_DEVICES, idProduct)
--> 131         return self.process_rx(self.txrx(tx=cmdpacket))
    132 
    133     def process_rx(self, inp):

~/chipwhisperer5/software/chipwhisperer/hardware/naeusb/naeusb.py in process_rx(self, inp)
    149 
    150         if resp == self.ERROR:
--> 151             raise payload
    152 
    153         return payload

OSError: 'This device has no langid' ValueError caught. This is usually caused by us trying to read the serial number of the chipwhisperer, but it failing. The device is here and we can see it, but we can't access it. This has a number of root causes, including:
-Not having permission to access the ChipWhisperer (this still crops up if you have permission for one ChipWhisperer, but another ChipWhisperer is connected that you don't have access to)
-Not having the correct libusb backend loaded (common on Windows with 64bit Python). We try to handle this by loading the correct backend on Windows

Have you followed these instructions:
https://chipwhisperer.readthedocs.io/en/latest/prerequisites.html#hardware-drivers

Yes that was my issue, I completely reinstalled the OS so I must have forgot this step. Sorry about that, and thanks for your help!